A BLOG ABOUT EXPERIENCE BRANDS – brand experience
Today we released our annual research, Best Experience Brands. 
As you can see from the infographic, millennials truly value experience. But then again, why wouldn’t we? We’ve grown up in an age where we want more from brands than just a product or a rude sales person. 
Read about the rest of our takeaways on slideshare.

Today we released our annual research, Best Experience Brands

As you can see from the infographic, millennials truly value experience. But then again, why wouldn’t we? We’ve grown up in an age where we want more from brands than just a product or a rude sales person. 

Read about the rest of our takeaways on slideshare.

#research #insights #best experience brands #brand experience #infographic #millennials

thestringbetweenthecans:

Here’s a very cool brand experience that involves only 3 ingredients - frozen water, soda cans, and the rays of the sun. Watch as a clever idea creates memorable brand moments.

#brand experience #inspiration #7 up #melting machine

MakerBot: SXSW star, top experience brand of 2015
First moment of SXSW envy this year: hearing about  Bre Pettis’ announcement of  MakerBot’s Digitizer Desktop 3D Scanner prototype.

 How incredibly cool! Not only is 3D printing sufficiently revolutionary to make it into the State of the Union address, but MakerBot is sufficiently conscious of its brand (nerdy, friendly, ready to change the world in ways large and small) to have chosen a garden gnome to demonstrate its latest, mind-blowing technology.
And that’s why MakerBot gets my vote for the top experience brand of 2015. 
Yes, I know this is 2013. 3D printing is nearing (but not yet at) the point of true consumer democratization, that is to say a point where people outside Austin understand it and embrace it and love it and have it in their homes. Arguably, what stands between us now and that future tipping point (2015 may be too late, too early) is enough people experiencing 3D printing for themselves, and telling others about it. So creating moments where people can actually experience 3D printing will be crucial. 
MakerBot certainly isn’t the only 3D printing company out there, but it’s the one that’s most clear on its brand—witness garden gnome—and seems from the outside most committed to creating ways that consumers can encounter and experience and appreciate the thingi-ness of their offering. 
So MakerBot, best experience brand of 2015?
 

MakerBot: SXSW star, top experience brand of 2015

First moment of SXSW envy this year: hearing about  Bre Pettis’ announcement of  MakerBot’s Digitizer Desktop 3D Scanner prototype.

#makerbot #sxsw #brand experience #experience brand #trends

The way to a brand’s heart is through its people

image

It’s somewhat ironic that at the same time we’re seeing an explosion in communication technologies, many of today’s top brands are recognizing the differentiating power of people.  Your brand is what your people do.

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#employees #brand experience #internal alignment #customer experience #company culture #jack morton #culture

It’s 2013. Now what?

Now that it’s January, we’re back to work and everyone seems to have a series of predictions on what the year will bring from a marketing perspective. Here are my top three:

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#brand experience #big data #relationships #agencies #integration #brand #marketing #trends

Here’s how our agency approached sending a holiday greeting this year. Instead of the usual mundane email, we’ve created an experience… a maker moment that turns what our friends are looking forward to in 2013 into art.
Hundreds of friends of Jack have already sent in their #JackWishes2013 and our artists will turn them into images over the next 2,013 minutes » http://pinterest.com/jackmorton/jack-wishes-2013/

Here’s one of my favorites so far » http://pinterest.com/pin/168392473539068848/

Here’s how our agency approached sending a holiday greeting this year. Instead of the usual mundane email, we’ve created an experience… a maker moment that turns what our friends are looking forward to in 2013 into art.

Hundreds of friends of Jack have already sent in their #JackWishes2013 and our artists will turn them into images over the next 2,013 minutes » http://pinterest.com/jackmorton/jack-wishes-2013/

Here’s one of my favorites so far » http://pinterest.com/pin/168392473539068848/

#jack #brand experience #maker moment #JackWishes2013 #art #culture #inspiration

The L.L.Bean brand is a life cycle of tradition. It is a fixture in the canon of household catalogs. It is the L.L.Bean monogrammed backpack that made starting middle school “cool.” It is also this very backpack that marked the ceremonious finale of high school, whereby graduates ritually chuck their L.L.Bean heritage- replacing it with trendier things like North Face and yes, real purses. Then, these young adults forget about the brand for 15 years until the time comes to buy the next generation’s backpacks, flannel, and rain boots.

And yet, this week, L.L.Bean got the attention of thousands of young women with the viral launch of 23-yr-old Elizabeth Pride’s tumblr, “LLBean Boyfriend”, a 50 Shades-meets-Gosling’s “Hey Girl” story of L.L.Bean-clad men who gallantly await women with their romantic know-how of waterproofing boots and building fires.What I love about this:
1.The earned media miracle. It’s every brand’s dream to get its customers to create content for them. And it’s a miracle when it goes viral. Clearly L.L.Bean was on Santa’s good list this year.
2. The rare occasion of women engaging with a male-oriented brand/menswear.
I hope L.L.Bean capitalizes on the opportunities around “L.L.Bean Boyfriend.” Maybe a companion “L.L.Bean Girlfriend” site? A product line? An L.L.Bean Boyfriend inspired romantic getaway to Maine? I think I’ll dig up my monogrammed backpack for that one.  

The L.L.Bean brand is a life cycle of tradition. It is a fixture in the canon of household catalogs. It is the L.L.Bean monogrammed backpack that made starting middle school “cool.” It is also this very backpack that marked the ceremonious finale of high school, whereby graduates ritually chuck their L.L.Bean heritage- replacing it with trendier things like North Face and yes, real purses. Then, these young adults forget about the brand for 15 years until the time comes to buy the next generation’s backpacks, flannel, and rain boots.

#L.L. Bean #tumblr #blog #earned media #brand experience #inspiration

This video bundles up some of my favorite things- fashion, Kate Bosworth, Topshop and the holidays.

As part of their holiday campaign Topshop will be sharing the video on Youtube, social channels, in-store and on digital billboards. 

#Brand Experience #Kate Bosworth #Topshop #digital #fashion #style #video marketing #shopper marketing #inspiration

Brands that catch my eye in the digital space are those who do something to stand out. They create an original experience, provide entertainment or have some sort of utility. 
Example: Au Natural App from sugar brand In The Raw. It’s a really clever and cheeky use the digital space. The app plays off of the “food porn” craze (can I say porn on the agency blog?) They blur out the naughty bits (if you will) of your juiciest food pics and then give you the option to share with your friends.
Don’t worry, the site is SFW.  

Brands that catch my eye in the digital space are those who do something to stand out. They create an original experience, provide entertainment or have some sort of utility. 

Example: Au Natural App from sugar brand In The Raw. It’s a really clever and cheeky use the digital space. The app plays off of the “food porn” craze (can I say porn on the agency blog?) They blur out the naughty bits (if you will) of your juiciest food pics and then give you the option to share with your friends.

Don’t worry, the site is SFW.  

#In the raw #au natural #app #brand experience #jack morton #inspiration

How Amazon.com saved my sole

I recently ordered a pair of Timberland Earthsavers from Amazon.com. They arrived, bright and shiny, but shortly after I began wearing them, the sole started coming unglued (hate when that happens).
Since I work about 10 minutes from a Timberland retail store on Newbury Street in Boston, I took a walk over expecting to exchange them for a far sturdier pair– Timberland did make them, after all.
When I got to the store they said – nope, not here, you have to send the boots back to Amazon (even though Amazon had nothing to do with the ungluing). So, unsatisfied, I took a sole-flapping walk back to work and logged onto Amazon to let them know I was returning the boots.
Their reaction? Not only will we send you a return UPS mailing label, we’ll send you a new pair today, so long as you promise to get the ones you have back to us within 30 days. Amazon gets it – experience is the key to loyalty, and the brand with the best customer-centered service wins.

How Amazon.com saved my sole

#amazon #timberland #shoes #customer service #brand experience #jack morton