Here’s a great example of an esteemed public institution—the New York Public Library—embracing technology to do something unexpected and innovative with its collections, and opening it up so everyone can take part. It’s the opposite of the dusty, fusty, just-for-the-scholarly attitude they *could* have, and all the more refreshing as a result. Rather than punishing the guy who on his own decided to build an entire site allowing consumers to animate 19th-century stereograph photos (the 3D TV of their time), the NYPL turned it into a bragging point that adds lustre to their brand. 
Photo: NYPL stereograph of the St. Louis World’s Fair, 1904
Posted By: lizbigham

Here’s a great example of an esteemed public institution—the New York Public Library—embracing technology to do something unexpected and innovative with its collections, and opening it up so everyone can take part. It’s the opposite of the dusty, fusty, just-for-the-scholarly attitude they *could* have, and all the more refreshing as a result. Rather than punishing the guy who on his own decided to build an entire site allowing consumers to animate 19th-century stereograph photos (the 3D TV of their time), the NYPL turned it into a bragging point that adds lustre to their brand. 

Photo: NYPL stereograph of the St. Louis World’s Fair, 1904


 


There are many defining qualities of a brand. At Jack Morton, we often talk about the fact that a brand is not defined by a logo or typeface. Indeed, it takes far more than those elements to become a true experience brand. 
That said, I caught this Mad Men transit ad in the subway of NYC this weekend and thought it was some of the best creative - and uses of brand - I’ve seen in a long, long time. On its surface, this ad certainly does rely on the show’s visual identity to trigger brand recognition, but I would argue that the ad itself (despite how traditional the medium) is a qualified brand experience.
Why? It creates a brand experience for the people who matter most to the brand. In this case, Mad Men is making a play to reach the people who matter most to the show: its evangelists - the past viewers who have been tapping their toes for the excruciating 525 days the show will have been off the air. The creative, which references the shows introductory sequence, treats past viewers and fans as insiders, providing just enough information so that they are able to understand the message, but not enough so that everyone is in on the experience.
This ad is authentically Mad Men. Thematically, it’s appropriate to create a sense of an insiders club… a group of viewers who don’t even need to know what time the show is on and who are just being given a subtle reminder of the show’s return date. It’s inviting me (and other passer-by fans) to engage, by assisting the show to spread the word. Perhaps even translate the ad for a friend you’re with. In the end, this Mad Men work just goes to show that brand experience and be created even in the most traditional and simple media. Kudos to Mad Men. It probably goes without saying, but I’ll be tuned in.
Posted By: bengrossman

There are many defining qualities of a brand. At Jack Morton, we often talk about the fact that a brand is not defined by a logo or typeface. Indeed, it takes far more than those elements to become a true experience brand. 

That said, I caught this Mad Men transit ad in the subway of NYC this weekend and thought it was some of the best creative - and uses of brand - I’ve seen in a long, long time. On its surface, this ad certainly does rely on the show’s visual identity to trigger brand recognition, but I would argue that the ad itself (despite how traditional the medium) is a qualified brand experience.

Why? It creates a brand experience for the people who matter most to the brand. In this case, Mad Men is making a play to reach the people who matter most to the show: its evangelists - the past viewers who have been tapping their toes for the excruciating 525 days the show will have been off the air. The creative, which references the shows introductory sequence, treats past viewers and fans as insiders, providing just enough information so that they are able to understand the message, but not enough so that everyone is in on the experience.

This ad is authentically Mad Men. Thematically, it’s appropriate to create a sense of an insiders club… a group of viewers who don’t even need to know what time the show is on and who are just being given a subtle reminder of the show’s return date. It’s inviting me (and other passer-by fans) to engage, by assisting the show to spread the word. Perhaps even translate the ad for a friend you’re with. In the end, this Mad Men work just goes to show that brand experience and be created even in the most traditional and simple media. Kudos to Mad Men. It probably goes without saying, but I’ll be tuned in.

(Source: farm8.staticflickr.com)


 


Forget parking! It’s time for a brand experience.

There’s a terrific article in the WSJ on high-end garages in Miami, designed by world-famous “starchitects,” that are being used as spaces for over-the-top events and experiences. Check out their slideshow and video.

This rendering shows what the interior of Zaha Hadid’s 23rd Street garage might look like:

Here are interior and exterior shots of Enrique Norten’s perforated Park@420: 

Posted By: lizbigham

 


Creating a brand experience that stands out at CES can be a daunting task to say the least. This year, to help demonstrate the new features of the Galaxy Note, Samsung hired artists to use the “S Pen” on the device to do sketches of folks who stop by the booth. This authentic and entertaining experience is just one of many reasons why Samsung seems to ‘win’ CES year after year. 
Posted By: alisonebers

Creating a brand experience that stands out at CES can be a daunting task to say the least. This year, to help demonstrate the new features of the Galaxy Note, Samsung hired artists to use the “S Pen” on the device to do sketches of folks who stop by the booth. This authentic and entertaining experience is just one of many reasons why Samsung seems to ‘win’ CES year after year. 


 


3 Brand Lessons for 2011

With almost two months to go in 2011 it’s a bit premature to be calling the year, but at the risk of being premature, here are 3 brand lessons that stick out for me:

#1: The best brands are experience brands. 

Jack Morton is about to release our first “Best Experience Brands” study (email me to learn more). We learned that consumers really do prefer brands that offer unique experiences. When we asked what brands they think are experience brands, Apple was by far the top choice—as I said, the best brands are experience brands.

#2: Brands that deliver an inconsistent experience will suffer. 

Netflix: the problem wasn’t that the experience was bad so much as that the experience Netflix customers were promised wasn’t the one they got. 

#3: Standing for something is part of experience.

Starbucks will never win over my foodie friends, but it remains a brand that outperforms competitors based on providing a superior experience—and increasingly, that experience has included taking a stand, sometimes on touchy matters like political contributions and gridlock. My favorite: Create Jobs for USA, developed by GOOD Projects

Posted By: lizbigham

 


Warby Parker’s very quiet, very cool fashion show

Another cool experience from Warby Parker: thanks to my colleague Patty for telling me about this guerilla fashion event, pulled off in the main reading room of the New York Public Library during New York’s Fashion Week. Models quietly entered, sat down, and simultaneously revealed the branding behind their books; normally voluble fashion editors silently mingled amidst befuddled readers and unsuspecting literary types.

Read about it on the Warby Parker blog: http://blog.warbyparker.com/post/9956515144/we-kicked-off-nyfw-yesterday-with-a-guerilla

(I looked over the cubicle today and saw my colleague Bruna sporting her new Warby Parker specs.)

Posted By: lizbigham

 


Posted By: alisonebers

So to give consumers a reason to run into their NYC Experience store, New Balance has created a competition that requires a smartphone, some strategic thinking and a strong sprint. Using the Urban Dash app consumers receive daily notifications of virtual batons throughout NYC. The app’s location-based software tracks competitors and the first person within 100 ft of the baton can ‘claim’ it. Once you have possession of the baton you need to sprint into the New Balance store in the Flatiron district to claim your prize. Look out though, other competitors can track the baton’s progress and can virtually snag it from you! The first person to the store with the baton in tact wins an exclusive pair of NB sneakers and the runner with the most batons brought in over the period of the contest wins a 14-karat gold baton worth $20,000. Okay, so the end prize is a bit hokey, but its an interesting way to get consumers into the store and advocates of your brand. 

(Source: newbalance.com)


 


Warby Parker’s authentic brand experience

Here’s a brand experience that’s authentic, relevant and well-executed: Warby Parker’s web site enables shoppers a “virtual try on” of their reasonably priced hipster eyeglasses that can then be downloaded as a picture file or uploaded to Facebook. It’s not exactly revolutionary, but it’s the right brand experience done well. And although I don’t wear glasses, I’m now a fan of Warby Parker given its front-and-center commitment to donating free glasses to needy people in developing economies—a TOM’s-style, buy a pair, give a pair initiative. 

Posted By: lizbigham

 


Posted By: duncanmackay

Fake Apple Store found in China.

When Oscar Wilde once wrote, “Talent borrows, genius steals”, he probably didn’t have in mind a visit to the Genius bar in this completely fake Apple store in Kunming City, China. If imitation is the greatest form of flattery, then Apple should be very happy with this rip-off. Taking brand piracy to a whole new level, this store is an accurate copy, with all the correct graphics, furniture, employee uniforms and interior finishes. Even the staff think that they’re actually working in a real Apple store! The only clue that this isn’t the real deal, is the inclusion of the words ‘Apple Store’ on the shop exterior, when Apple usually just has their fruit icon. 

Previously it has always been just products that have been pirated, but when a whole ‘brand experience’ is pirated, surely this is a clear demonstration of the power and financial value of a brand in practice.


 


Should we overnight those fries?

Though the vast majority of purchases are still made at physical stores, we can all see the writing on the brick-and-mortar walls: buyer behavior is moving online.

But one industry whose storefronts are here to stay: Quick Serve Restaurants. Because the spontaneous, on-the-go meal may be the one thing Apple can’t squeeze into the iPad 2.

So while e-tailers can carefully control each customer experience throughout the online journey, QSR marketers have thousands of locations, disparate store managers, part-time employees, often mishandled POP, and limitless miles between them—and their customers. 

The implication: this industry will continue to struggle, not with positioning or demand, but with a consistent brand experience.

QSR, meet J.A.C.K.

Posted By: jebblatt

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