In praise of passion

Valentine’s Day gives me an excuse to comment (as so many others have) on Chipotle’s “Back to the Start”. This two-minute ad has been steadily accumulating YouTube views since August but inspired a frenzy of social commentary when it aired nationally during the Grammys.

The connection between pigs and Valentine’s Day? Passion, of course.

It’s Chipotle’s passion for “food with integrity” that so impresses me. Most brands assume consumers aren’t interested in or shouldn’t know about the supply-chain: where ingredients come from, how they’re made and what their social impact may be. (Indeed Fast Company has pointed out how unusual this is in the fast food space.)

Chipotle’s passion for their ingredients and where they come from is in a class of its own. They’ve orchestrated a shift in the conversation around ingredients that some said stole the spotlight during the Grammys (a big feat given the competition between animated pigs and, say, Adele).

It may be off-putting to some (I dunno, people who don’t like cute farm animals?) but I’d hazard that it will inspire intense loyalty in its customers (it certainly does in me) as well as ever-increasing awareness and market share for the brand. 

Posted By: lizbigham
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Here’s a great example of an esteemed public institution—the New York Public Library—embracing technology to do something unexpected and innovative with its collections, and opening it up so everyone can take part. It’s the opposite of the dusty, fusty, just-for-the-scholarly attitude they *could* have, and all the more refreshing as a result. Rather than punishing the guy who on his own decided to build an entire site allowing consumers to animate 19th-century stereograph photos (the 3D TV of their time), the NYPL turned it into a bragging point that adds lustre to their brand. 
Photo: NYPL stereograph of the St. Louis World’s Fair, 1904
Posted By: lizbigham

Here’s a great example of an esteemed public institution—the New York Public Library—embracing technology to do something unexpected and innovative with its collections, and opening it up so everyone can take part. It’s the opposite of the dusty, fusty, just-for-the-scholarly attitude they *could* have, and all the more refreshing as a result. Rather than punishing the guy who on his own decided to build an entire site allowing consumers to animate 19th-century stereograph photos (the 3D TV of their time), the NYPL turned it into a bragging point that adds lustre to their brand. 

Photo: NYPL stereograph of the St. Louis World’s Fair, 1904

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There are many defining qualities of a brand. At Jack Morton, we often talk about the fact that a brand is not defined by a logo or typeface. Indeed, it takes far more than those elements to become a true experience brand. 
That said, I caught this Mad Men transit ad in the subway of NYC this weekend and thought it was some of the best creative - and uses of brand - I’ve seen in a long, long time. On its surface, this ad certainly does rely on the show’s visual identity to trigger brand recognition, but I would argue that the ad itself (despite how traditional the medium) is a qualified brand experience.
Why? It creates a brand experience for the people who matter most to the brand. In this case, Mad Men is making a play to reach the people who matter most to the show: its evangelists - the past viewers who have been tapping their toes for the excruciating 525 days the show will have been off the air. The creative, which references the shows introductory sequence, treats past viewers and fans as insiders, providing just enough information so that they are able to understand the message, but not enough so that everyone is in on the experience.
This ad is authentically Mad Men. Thematically, it’s appropriate to create a sense of an insiders club… a group of viewers who don’t even need to know what time the show is on and who are just being given a subtle reminder of the show’s return date. It’s inviting me (and other passer-by fans) to engage, by assisting the show to spread the word. Perhaps even translate the ad for a friend you’re with. In the end, this Mad Men work just goes to show that brand experience and be created even in the most traditional and simple media. Kudos to Mad Men. It probably goes without saying, but I’ll be tuned in.
Posted By: bengrossman

There are many defining qualities of a brand. At Jack Morton, we often talk about the fact that a brand is not defined by a logo or typeface. Indeed, it takes far more than those elements to become a true experience brand. 

That said, I caught this Mad Men transit ad in the subway of NYC this weekend and thought it was some of the best creative - and uses of brand - I’ve seen in a long, long time. On its surface, this ad certainly does rely on the show’s visual identity to trigger brand recognition, but I would argue that the ad itself (despite how traditional the medium) is a qualified brand experience.

Why? It creates a brand experience for the people who matter most to the brand. In this case, Mad Men is making a play to reach the people who matter most to the show: its evangelists - the past viewers who have been tapping their toes for the excruciating 525 days the show will have been off the air. The creative, which references the shows introductory sequence, treats past viewers and fans as insiders, providing just enough information so that they are able to understand the message, but not enough so that everyone is in on the experience.

This ad is authentically Mad Men. Thematically, it’s appropriate to create a sense of an insiders club… a group of viewers who don’t even need to know what time the show is on and who are just being given a subtle reminder of the show’s return date. It’s inviting me (and other passer-by fans) to engage, by assisting the show to spread the word. Perhaps even translate the ad for a friend you’re with. In the end, this Mad Men work just goes to show that brand experience and be created even in the most traditional and simple media. Kudos to Mad Men. It probably goes without saying, but I’ll be tuned in.

(Source: farm8.staticflickr.com)

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Posted By: thedesignstudio

Logitech Ultimate Ear’s Centerstage brand loyalty program engages their customers in social and live performance themed challenges and rewards them with branded merchandise, product discounts and free gear. For example in one challenge, customers win a t-shirt and then are challenged to send in a photo or video of them wearing that t-shirt at a concert. From that they win a pair of noise-isolating earphones which they are then challenged to post a positive review on Amazon. 

Of course they are technically paying their customers to evangelize their brand but formatting the campaign like a game is a very clever way to keep their customers exposed to the products in a way that interests them. 

What do you think: does this promote fake brand loyalists or an engaging brand experience?

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Two other interns and I went out to lunch yesterday and happened to choose Panera. To our surprise, when we took out our wallets to pay for the meals, the male behind the register said “Suggested donation is…”Panera Cares is a non-profit store that operates on customer donations (currently there are only 3 in the United States). As a guideline, Panera Cares suggests the price that one would pay at a regular Panera Bread Restaurant, and the customer has the option to pay what they can afford. Any extra money donated helps another community member recieve a discounted or free meal at Panera. As we talked with the employees, we learned that a few were volunteers who gave an hour of their time to recieve free meals. Compliments to Panera, for leveraging the brand’s success to make a difference.
Posted By: baileyoshea1

Two other interns and I went out to lunch yesterday and happened to choose Panera. To our surprise, when we took out our wallets to pay for the meals, the male behind the register said “Suggested donation is…”

Panera Cares is a non-profit store that operates on customer donations (currently there are only 3 in the United States). As a guideline, Panera Cares suggests the price that one would pay at a regular Panera Bread Restaurant, and the customer has the option to pay what they can afford. Any extra money donated helps another community member recieve a discounted or free meal at Panera.

As we talked with the employees, we learned that a few were volunteers who gave an hour of their time to recieve free meals. Compliments to Panera, for leveraging the brand’s success to make a difference.

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Pirate Branding

Jolly Roger

What is the most enduring logo?  Not the Apple or IBM’s iconic logos, but the skull and crossbones.  According to the New York Times it’s the “Jolly Roger” skull and crossbones that first appeared in the early 1700s and was rapidly adopted by most pirates.

The key to its success was clarity of meaning, which is an essential element in every effective branding project, and any other form of communication design. Just as Nike’s ‘swoosh’ logo makes us think of speed and the horse-drawn carriage in Hermès’s identity screams posh, the sight of a skull and crossbones on a ship’s flag signaled one thing to 18th-century sailors like those on the Poole or the merchant vessels they were protecting: terror.”

The pirates’ strong brand caused the ships that they targeted to surrender out of fear, so the pirates used less ammunition, incurred less casualties and could pillage their victims more quickly, then they could presumably attack that many more ships, increasing their profit margin.

Evidently the Jolly Roger was also a very adaptable logo like the Nickelodeon and Google logos are today.

“A black flag signified that the pirates would ‘give quarter’ or spare the lives of those who surrendered, and a red one signaled ‘no quarter.’”

“Wynn’s hourglass declared that time was running out for his victims. Other pirates added macabre motifs such as skeletons, daggers or spears. One of Black Bart’s flags sported two skulls, each representing an enemy against whom he was plotting vengeance.”

Alas the power of the Jolly Roger logo waned quickly. By the mid 1700s the skull and crossbones had moved from being a icon of lawlessness to being adopted as a British regimental emblem and later the symbol for poison.  It’s still a icon of the rebel and outlaw, but more cheeky than fearsome as it can be found on biker’s jackets and infant’s onesies.

Posted By: tpapi
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Space Flight 50 Years Later

Today is the 50th anniversary of humans entering space. This was a huge accomplishment that opened opportunities for new research, which led to many of the discoveries of the last half-century. It yielded deep national pride for the Soviets and an imminent sense of the need to capture the moon for the Americans.

This is an analogy for brands: where’s the new frontier to cross? Who’s leading the way? Who needs to catch up? What are the new discoveries? What’s the competition doing?

And now fast forward to today: the US space program is winding down and humans may for the first time in history be moving slower than in previous generations (walking to horses to trains to cars to air flight to space to ???).

So what do brands need to do to keep the momentum moving? Was your brand’s last campaign like a sustained rocket ship? Or did it fizzle out?

Shout out to Google for the cool landing page today and NPR’s article!

Posted By: abbytrexler
Tags: space NPR google brand 
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Posted By: lizbigham

Defining what a brand stands for: Redwings Shoes

This video starring an employee in Redwings Shoes’ product repair department gets a perfect 10 for defining what the brand stands for. Not everyone will be moved by its “not the throw-away society,” American-made ethos — but those that are, will get it (and buy it) for life.

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Runners are crazy about their brands

My colleague Martin Potter is one of those runners who makes the rest of us feel a bit lame. Turns out he has a blog about his running — it has some great insights into how running brands market themselves:

http://cheekyrunning.blogspot.com/2010/12/marketers-thoughts-on-running-gear.html

What I wonder is where Martin finds the time to sleep, what with all his working and blogging and marathon running?

Posted By: lizbigham
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