A BLOG ABOUT EXPERIENCE BRANDS – Brand Experience

Prankvertising: it’s basically Candid Camera with a packshot at the end, isn’t it? But - done right - it’s endlessly entertaining. And it’s not (just) schadenfreude. It’s because we never get tired of seeing genuine reactions and emotions. Real people, in real places, experiencing real things.

With that in mind, here’s ‘Fins-bury Shark’ - a brilliantly simple activation to promote Discovery Channel’s #SharkWeekUK.

#prankvertising #discovery channel #Brand Experience #experiencebrands #experiential

The right message, to the right person, at the right time: it’s the ultimate goal of marketing and comms. And Cancerfonden (the Swedish Cancer Society) have hit the nail firmly on the head with this clever activation. 

Melanoma cases have doubled since 2000, which they think is due to Swedes remembering to cover up on holiday but forgetting to do so at home. So they created a shaded area for people.

But there’s more: it’s also a soccer pitch…and the field of play is marked out by lines of sunlight that are only visible between 11am and 3pm. To put it another way: the moment the message is relevant, the activation comes to life. And by creating a place to play, they’ve given people a compelling reason to step out of the sun - an experiential pull, not an above-the-line push. ‘The medium is the message’, as Malcolm McLuhan would say.

#cancerfonden #Brand Experience #experiencebrands #inspiration

IKEA won’t put up with any more of this brand fandom.

I’m all for innovation in marketing, but IKEA might be taking it a bit far: they seem to be running the world’s first customer disloyalty campaign. They’ve threatened legal action against their most active brand fans and customer champions, in the form of IKEAHackers.net and IKEAFANS.com, in large part for using the IKEA name and marque (in the course of celebrating and praising the brand).

It’s not like those sites have only just come to light. In fact, IKEA and IKEAFANS have been working together since 2007. In return for advance product info and exclusive access/interviews, IKEAFANS provided customer feedback and data. Oh, and created and managed a massive community of IKEA fans out of sheer passion and enthusiasm. IKEAHackers, in case you don’t know, is a wonderful, crowd-sourced compendium of ingenious hacks for IKEA furniture, giving entirely new uses and personality to the BILLYs, EXPEDITs and RIBBAs of this world.

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Taking legal action against one of your biggest and most popular fan sites is an error. Going after two? That points to a deeper problem. And it’s that, as we’ve said before, IKEA need to learn that you can’t have complete control over how people act online. IKEA launched Share Space in 2011, which takes the walled garden approach: use our products to be creative, in the way that we want you to, in the manner we decide. And that’s not how the online world is. Which probably explains why, in June 2014, (according to Alexa) Share Space was getting 2,200 daily visits, compared to 44,000 for IKEAFANS and 110,000 for IKEAHackers. Of course, all of those are dwarfed by IKEA.com's staggering 5.2m visits per day, which makes you wonder why they're bothering. Not least because the traffic on the two fan sites represents the most ardent, vocal, connected fans they have…so the backlash was inevitable and the subsequent backtrack over IKEAHackers was not a big shock.

What this really shows is something we’ve said for a while now: your brand is what you do, not what you say. You can make as many lovely, emotional stories about customers using your products as you like, you can give away all the free pencils in existence…but it gets cancelled out when you attack your biggest fans for short-term gain. If your words, actions and touch-points aren’t aligned, you’re in trouble. 

So the less-than-radical takeout from this episode is this: if someone is celebrating your brand, if they’re building your community, encouraging participation and enabling new ways of using your products…maybe don’t try to stop them. You heard it here first.

#ikea #community manageme #experiencebrands #Brand Experience #culture

What do you get when you strap a GoPro to a DJI Phantom 2 quadcopter and fly it into a fireworks display? Something pretty amazing, that’s what. There’s tech for tech’s sake…and then there’s combining it with a little bit of ingenuity to make something truly special*.

*which may or may not be illegal. Do not try this at home.

#experiencebrands #Brand Experience #gopro #inspiration

Interesting experiment from Opel Denmark which set out to change drivers’ perception of the brand – by hypnotising them.

#brand experience #hypnosis #automotive #opel #denmark #experiment #testdrive

It was reported this week that BA are facing the threat of new strike action this summer. Having watched A Very British Airline, the BBC’s recent behind-the-scenes look at the company, I can’t say I’m surprised.

In a segment on the airline’s steward training programme, the voiceover cheerfully revealed that as labour supply far outstrips demand new starters are paid next to nothing. We then saw young hopefuls booted off the course for such trivial misdemeanours as being two minutes late or not wearing enough lipstick.

Officious trainers patronised and reprimanded wannabe cabin crew in scenes interwoven with clips of first class cabins being inspected for even the tiniest scratch. It goes without saying that in the airline industry a rigorous employee vetting process is essential, but everyone ought to be treated with respect whether they’re drinking the champagne or serving it.

As discussed in more detail in our Your people, your brand’ white paper, successful experience brands don’t just focus on the customer, they create a consistent, compelling experience for every stakeholder – not least employees on the front line.

#ba #airline industry #brand experience #strikes #a very british airline #experience brands #british airways

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The Oculus Rift seems to have singlehandedly dragged the world of consumer VR into the 21st century, thanks to a staggeringly successful Kickstarter campaign that saw a funding target of $250k and $2.4m pledged (relevant). 

One of its failings is that is does make you look a bit stupid while wearing it…so the content needs to be amazing.

UK retailer Topshop have risen to the challenge with their AW 2014 ‘Topshop Unique’ catwalk show

Five headsets, in the window of their Oxford St flagship store, allow competition winners to get live streamed, 360 HD footage of the show.

It answers a similar question to the one we had for the 2014 Wella Trend Vision show: how do you create a digital experience for a catwalk show that truly engages a wider audience? How do you make sure that it’s up there with the live experience and not just a poor second?

They’ve done it well. You can get the best seat in the house, with models in front of you and high-ranking fashionistas just behind. Or go backstage. Or a bird’s-eye view of the venue, watching a timelapse of the build. Add in live tweets, UGC images and AR elements that bring out the creative theme and you have a digital layer for a live experience that almost makes you wish you weren’t there.

#experiencebrands #Brand Experience #topshop #fashion #catwalk #digital #wella #oculus rift

You know you’ve achieved mass awareness when your product becomes a verb (google it if you don’t believe me). The most controversial has to be ‘to photoshop’. Whether it’s creating impossible body shapes or changing the very meaning of an image, it’s a fact of modern life. 

(Of course, altering imagery has been going on for centuries, whether it’s ‘forgetting’ to paint a blemish or good old-fashioned airbrushing.)

The next chapter has arrived, from Tokyo’s Foton. Live, real-time video ‘airbrushing’.

Impressive. Mildly terrifying. And a big plus one for face-to-face contact.

#video manipulation #technology #culture #Brand Experience #experiencebrands #japan #foton

People make the brand. In this case literally!

A while back, I was walking by the Lego Store at Rockefeller Center and I saw this amazing installation of little, humble, Lego men. They were assembled in their various colors and from a distance, they made up Lego’s Logo! How fascinating is that!

It reminds me how people bring value to a brand, and the brand in return, defines employees and what they find valuable in a company. Without people, brands in themselves… really mean nothing!

#facinating #installation #Brand Experience

(Editorial) power to the people

When it comes to the front page of the paper, the Editor calls the shots. But are they striking the right balance between ‘important’ vs ‘popular’ vs ‘interesting’? Do they even know what their readers want? What would happen if they chose the front page stories?

News-sharing site Newswhip have put this to the test, creating People Powered front pages of major news titles, based on (you guessed it) the most shared stories at each paper:

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Faith in humanity has been maintained, as it hasn’t turned illustrious titles into a lowest common denominator den of salacious celebrity gossip, but the tone has changed on each one (some more than others). They’re a bit more human, a bit more local paper-like, and a bit broader. 

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It’s a nice experiment that suggests an interesting, disruptive way forward. Because who’s to say that there couldn’t be a more collaborative way of setting the news agenda: more dialogue, less didactic…and better than the ‘send us your pictures of the snow’-school of engagement we currently have.

Brands have been talking about ‘conversations’ with customers for a few years now. Maybe it’s time for news outlets to do the same?

#culture #news #newspapers #newswhip #Brand Experience #experiencebrands #insights